It is the policy of Clover Park Technical College to provide students with an opportunity to resolve any alleged violation of college academic policy, procedure or regulation, or to resolve any alleged case of inequitable treatment. The college encourages informal resolution of disputes whenever possible, and also maintains fair and equitable procedures for formally expressing and resolving concerns.
Student rights are protected in the concern/appeal process and the college must ensure that a student will not suffer repercussions because he or she chooses to file a concern/appeal in good faith.
Academic concerns include the following: grade appeals, inequitable treatment regarding program policies, procedures or processes.
All concerns are submitted through A Better CPTC. A Better CPTC will send the concern to the correct person to investigate it. This will most often be with the school lead or dean.
If you have concerns or complaints regarding your academic progress, please follow the Student Concerns Process.
What is the Process for Filing an Academic Concern?
Follow this Concerns Process Flowchart.
Where Should I Go to File a Concern or Complaint?
Please visit the A Better CPTC web page, your digital ombudsman, for your options.
What if I live outside of Washington state?
Students residing outside of Washington State and enrolled in distance education courses may submit a complaint with the Washington Student Achievement Council after exhausting the institution’s complaint resolution process. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit https://www.wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.