Prepares students for customer service careers in a wide variety of businesses such as call centers for utilities, health maintenance organizations, banking centers, financial institutions, telephone, cable and internet service providers.
Graduates may also be employed as PBX operators, receptionists, office assistants, data entry clerks, catalog order clerks, answering service operators, or dispatchers.
Students participate in realistic training in the program’s virtual reality call center and as switchboard operators for the college PBX.
This accelerated program is approximately two quarters in length, depending on the time students need to satisfactorily complete all graduation requirements.
Admission Dates: Quarterly start dates.
PROGRAM REQUIREMENTS
|
CAS 115 |
Introduction to Computing |
3 |
|
CSCCS 116 |
Filing |
2 |
|
CSCCS 127 |
Electronic Math Applications I |
3 |
|
CSCCS 128 |
Electronic Math Applications II |
3 |
|
CSCCS 131 |
Business English I |
2 |
|
CSCCS 132 |
Business English II |
2 |
|
CSCCS 141 |
Sales Techniques |
4 |
|
CSCCS 157 |
Computerized Billing Procedures |
4 |
|
CSCCS 162 |
Job Search Skills |
1 |
|
CSCCS 171 |
Electronic Business Communications I |
1 |
|
CSCCS 172 |
Electronic Business Communications II |
1 |
|
CSCCS 180 |
Keyboarding |
3 |
|
CSCCS 182 |
MS Word I |
2 |
|
CSCCS 185 |
MS Word II |
3 |
|
CSCCS 186 |
MS Excel |
3 |
|
CSCCS 190 |
Telephone Customer Service |
2 |
|
CSCCS 195 |
Call Center Procedures I |
2 |
|
CSCCS 192 |
Switchboard/ Receptionist Skills |
1 |
|
CSCCS 194 |
Call Center Procedures II |
1 |
TOTAL CREDITS FOR COMPLETION 43
