Heating & Air Conditioning Refrigeration/Service Technician Program Outcomes

Home / Programs / Heating & Air Conditioning Refrigeration/Service Technician / Heating & Air Conditioning Refrigeration/Service Technician Program Outcomes
  • Safely and effectively inspect, diagnose, disassemble, repair, replace and service various types of residential and light commercial heating/refrigeration equipment.
  • Locate sources, make parts write-up, calculate costs and explain repair or service.
  • Handle customer needs, complaints, questions, and special challenges.
  • Access and apply manufacturer’s specifications in repair and replacement.
  • Work safely and responsibly within all shop safety and environmental guidelines and standards.
  • Demonstrate computer competency (1) for accessing HVAC/R data on the Internet and (2) through fault resolution in computer simulation programs.
  • Communicate effectively with customers, fellow students, fellow technicians, supervisors and suppliers.
  • Possess national certifications to achieve credibility in the HVAC/R field at the entry-level.
  • Work independently and in groups to service, repair, test and maintain various types of residential and light commercial heating/refrigeration equipment.
  • Describe employer expectations for entry-level employees within the HVAC/R industry workplace.
  • Use technology and appropriate test equipment and tools to test various types of residential and light commercial heating/refrigeration equipment.
  • Work with accuracy, dependability, proficiency and in a timely manner when servicing equipment.
  • Identify and develop a strategy for a career plan within HVAC/R field.
  • Graduates mastering the HVAC/R program will be employable in the industry.
  • Employers of CPTC graduates in the HVAC/R program will be very satisfied with those who mastered our program.
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