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Frequently Asked Questions
FAQs eLearning
Here is a list of questions people who take eLearning courses often have. If you don't find your question answered here please email the eLearning Office. If your question is about your class please email your instructor.
I cannot login to my ANGEL course.
The most common mistakes people make is trying to use their birthdate as their password. Your password for your first time logging in will be the first 5 letters of your last name. If you do not have 5 letters use only your last name. You will be prompted to change your password upon your first login. If you are not prompted to do so, it is advisable that you change your password anyway. Also, be sure to check your course date. Courses are not available until the week prior to class start. However, some instructors do not allow their classroom to open until the day class starts.
I've registered for an eLearning course. What should I do next?
First, you must set up your student email account.
Courses offered on ANGEL at CPTC have a separate website for login instructions and you'll need
a login ID and password. Go to the Student Resources page and find "How to login to your class" and follow the directions.
Enter your login ID and password and on the screen that appears next, you'll see a box labeled Courses
in ANGEL and in that box a list of the courses for which you're registered. Click on the title of a course and
the link will take you to the classroom.
Are there any special settings for my browser?
Browser Settings
Configure your browser according to the directions below.
1 - Please make sure you have turned off all pop-up blockers. You can find them in stand alone
programs, in antivirus software, in toolbars such as Google's, and in firewall software.
They must be disabled or some features such as online testing will not work.
2 - Make sure your browser is set to accept cookies. ANGEL sets a session cookie and will not
allow you to log in if you block cookies.
3 - You'll need the latest version of Java and you can find it by clicking here.
Why won't my tests won't open?
Pop-up ads are created using the same programming language as some of the features in ANGEL.
If you are running any pop-up blocking software it must be turned off in order for these features to work.
Online testing is one such feature. You can find pop-up blockers in separate programs, in antivirus
software, in toolbars such as Google's, and in firewall software.
What is a WAOL Course?
WAOL is a consortium of the community and technical colleges in Washington. WAOL courses
are developed and taught by faculty contracted by WAOL. Students from across the state are
enrolled in a WAOL course. The advantage of WAOL classes is that a local college may not offer
a particular course online. If WAOL does offer this course, the student still has the opportunity to
take that course online.
The instructors who teach the WAOL courses are usually not CPTC instructors and so they will
not be available to you through our campus. At the present time we do not have email addresses
for WAOL instructors so if you have a question about or problem with your WAOL course it will
have to be handled by WAOL staff.
Click here for their help site or you may try the
WAOL home page. You may also call them at 1-888-580-9011.
How much time can I expect to spend on an Online Learning course?
Instructors and students alike say that online courses take as much or more time than regular
on-campus classes. For a five credit class, students should expect to spend 10 to 15 hours
(and sometimes more) each week on activities related to the course. Lab classes generally
require an additional 5-10 hours per week.
What if I have AOL as my Internet Service provider (ISP)?
You will have problems using ANGEL if AOL is your ISP. If you do use them to access the Internet, do not use their browser to open ANGEL. You will need to use another browser. We recommend Microsoft Internet Explorer or Mozilla Firefox.
What if I have AOL as my Internet Service provider (ISP)?
Click on the logo for the browser you wish to download and install it on your computer.
Once you have installed it on your computer and when logging on to AOL, minimize their browser, open the version of IE of Firefox you just installed and open ANGEL from that browser (IE 8) or (Mozilla Firefox). Students also have had problems sending and receiving email through AOL.
What if I use a Mac?
ANGEL does not work with Safari but you can still use ANGEL by accessing it through another browser. We recommend you download the Mac version of Firefox by clicking on the logo.
What if I have a Wireless Internet connection?
Wireless Internet connections are unstable by nature. You can use a wireless connection to read anything in your course but we strongly recommend not using wireless to take tests or quizzes. Always use a wired connection for these.
What if I use Vista and IE 7 or IE 8?
ANGEL should work on Vista and IE7. If you're having problems, you can try using Firefox as your browser. Click on the logo below to download Mozilla Firefox.
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