Acquaints students with the basic methods of therapeutic communication. Emphasis is placed upon building basic active listening skills. Students will demonstrate mastery of theory through classroom activities, including mock interviews and videotaping.

 
Learning Outcomes:

• Through mock interviews, demonstrate therapeutic communication skills when engaging in professional interaction with clients.
• Effectively describe and demonstrate active listening skills and multicultural communication styles.
• Accurately identify and demonstrate stages of interview structure.
• Accurately describe ethical standards, boundaries and responsibilities of the helping profession.