Explores the relationship and psychological boundaries between the technician, the patient, and the renal facility. Includes concepts of patient education. Basic interpersonal verbal and non-verbal communication are covered, with a focus on adapting to an individual’s special needs or cultural orientation. Students will be given the tools to develop listening skills by practicing assertive communication, and developing appropriate interpersonal relationships using the concepts of patient confidentiality. Covers body mechanics and proper lifting techniques. Includes information on sexual harassment.